📱 The Customer App –
Your 24/7 Booking Portal
Boaters book, pay and manage their berths themselves – mobile-optimised, without app installation, around the clock.
Self-service for boaters
The customer app is an independent, mobile-optimised booking portal that your guests can access via a simple web URL. No app store, no installation – simply open and get started.
Search & filter berths
Guests filter by boat size, period, harbour and availability – and find the right space.
Reservation in a few clicks
Select arrival and departure date, confirm berth – done. Confirmation email sent automatically.
Direct online payment
iDEAL (NL), Stripe credit card, PayPal – payment is made immediately in the app, no visit to the harbour office needed.
Booking history & invoices
All own bookings, invoices and payments in the personal area – accessible at any time.
Messages & ordering service
Write to the harbour office straight from the app and order bread rolls, a newspaper or a gas bottle.
Modern, fast, available everywhere
PWA – app without app store
The customer app is designed as a Progressive Web App (PWA): guests can install it on their smartphone home screen and use it like a native app – without app store dependency, without approval processes and without mandatory updates for the user.
Secure login & profile management
Guests register with their email address and receive a confirmation email. In their profile they can manage their contact details, boat data (length, width, draught) and payment preferences – these are automatically pre-filled at the next booking.
Multilingual: 13 languages
The app automatically detects the guest's browser language and switches to one of 13 languages – German, English, Dutch, French, Spanish, Polish, Danish, Norwegian, Swedish, Italian, Hungarian, Greek or Croatian. Guests can change the language manually at any time.
Automatic confirmations & emails
After every booking and payment, guests immediately receive a confirmation email with all details (berth, period, price, payment receipt). Reminders before arrival are also sent automatically – in the guest's language.
Cancellation & self-management
Guests manage their reservations completely independently: view booking history, make cancellations within configured deadlines, download invoices. This significantly relieves the harbour office.
Automatic price calculation
The price is automatically calculated based on boat size (length, width), the selected period and seasonal prices. Guests see the total amount before booking – transparent and without surprises.
All major payment methods integrated
Boaters pay immediately in the app – you receive the money directly to your account.
Register once – book in every connected harbour
Your guests create a single account and use it in every harbour running ITN Marina Management: pick the harbour, book without signing up again and pay online. This is exactly where we differ from isolated solutions that ask for a new registration in every harbour.
One account, one password
The guest registers just once – in your harbour or in another one – and is known everywhere.
Switch harbour with one click
Select the harbour in the app; signing in at the destination happens automatically in the background.
Book & pay anywhere
Request or book a berth and pay online straight away – in every connected harbour.
Data only when booking
A guest’s data is passed to a harbour only once a booking is actually made there.
What that means for your harbour
Every guest who already knows the app from another harbour books with you without registering again – no form, no password, no hurdle. The more harbours take part, the larger the shared pool of guests: an advantage a single harbour with an isolated solution never gets.
Let your guests book themselves.
Relieve your team and offer a modern service – around the clock, without extra effort.